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Decades ago, we discovered that Walt Disny World takes the opinions of its guests seriously.
We alawys responded to the comment card that used to come in the mail and now come in emails.
That method didn't give us the venue we needed to recognize that handfull of cast members, each visit, that went the extra mile in looking after our enjoyment of WDW.
Therefore, we created our Pixie Dust List. We carry business cards on-property that we hand out when we encounter someone special.
They read:
"You Made Our Pixie Dust List.
Today, you made our visit more magical and we're telling Disney all about it."
Each trip, soon after retuning home, we send our list to Guest Communications, where, we've been told, they have a "file" on us.
After our nominees are positively identified, our emailed comments are sent to each cast member and to his/her supervisor.
This is our small way of saying thanks.
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3. September, 2013
Javier at BLT Front Desk: We checked in on Saturday, 9/21 at 1345. Though another cast member had told us that Housekeeping was already in the room, preparing it, it wasn’t actually ready until 1645. When we got into the room, there was no Pack-N-Play, something we needed for our grandchild. These problems were all a part of Housekeeping. Javier stayed on it like a bulldog to get these little glitches smoothed out. You would have thought we were the only guests in the building the way he looked after us.
Sous Chef Johnathon, Citricos: A real pro. He spent some time with us teaching us about cooking prep and kitchen technique. He makes us feel like we are there every week.
Dale, CG: We had the pleasure of dining at CG on Sunday, 9/22. Our daughter and son-in-law went on Monday, 9/23. Both times, we had the pleasure of being cared for by Dale. He’s friendly, funny, and has a real “can-do” attitude. He added a lot to our experiences.
Aicha, Citricos: We were at Citricos on Wednesday, 9/24. We were there with our two grandsons, ages 2 and 5 and she went out of her way to anticipate the needs of the boys. Two guys that age can be disruptive if not kept occupied. She has kids of her own and understood that and helped a lot with the little guys. She noted when adults had to leave the table and timed their entrees to assure they arrived hot. That kind of service is greatly appreciated.
Melinda at Guest Services (407-827-2790). Thursday, 9/25, I was having on-line problems with FastPass+. I called Guest Services and got Melinda. She explained how it was a new system and how not every guest was in the test group. She then proceeded to set us up for 3 FastPass+ for the six of us at a park of our choice! She could have said we weren’t part of the test group and left it at that, but she didn’t. She’s got a real Disney Magic attitude.
Jackie at Spaceship Earth (2013-09-27 ~1000) helped our separated group get back together in line and was very friendly and super cooperative. I hate it when people cut in line, so when we assembled from different directions and didn’t get in line at the same time, I accepted that. Jackie watched our “long-distance” hand signals and quickly put us together.
Viviana at Victoria and Albert’s: No, we didn’t go to V&A on this trip, but we have known Viviana from Citricos on previous trips. She made the effort to come and check on us at Citricos even though it was not her responsibility. She has a lot of pixie dust and is great at what she does.
David Russell, Citricos. Years ago, David was a server at Citricos and left the company. We last saw him in October of 2010 when he took special care of our family when we brought our grandson. He remembered us after 3 years! We were thrilled to learn that he is back in the Disney organization and is currently at the Grand Floridian pool bar. Friday, 9/27, he had been asked to work the dining room even though that’s not his regular assignment. I know this is not a venue for guests to make recommendations, but it would be in the best interests of Citricos to return David to a regular schedule in that dining room. He’s that good!
Shakira at Citricos is a receptionist. That’s not a lot of responsibility, but she went out of her way to chat with us and make us feel welcome. I think she has a bright future with WDW as she understands the “Disney Way” of treating guests.
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