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Decades ago, we discovered that Walt Disny World takes the opinions of its guests seriously.
We alawys responded to the comment card that used to come in the mail and now come in emails.
That method didn't give us the venue we needed to recognize that handfull of cast members, each visit, that went the extra mile in looking after our enjoyment of WDW.
Therefore, we created our Pixie Dust List. We carry business cards on-property that we hand out when we encounter someone special.
They read:
"You Made Our Pixie Dust List.
Today, you made our visit more magical and we're telling Disney all about it."
Each trip, soon after retuning home, we send our list to Guest Communications, where, we've been told, they have a "file" on us.
After our nominees are positively identified, our emailed comments are sent to each cast member and to his/her supervisor.
This is our small way of saying thanks.
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6. April, 2015
Wednesday, Apr 08, 2015 1115
We stopped at the Hollywood Studios ticket window to process the renewal of our Annual Passes. Pat (from the Berkshires in MA) noticed we were DVC members and told us we had purchased the wrong annual passes and had paid too much! Rather than send us to Customer Service to rectify my error, she called and asked a supervisor to come to her window to process the refund into a $220 gift card. How often does a guest leave the ticket window with more money than when they got there? That certainly earns a spot on our Pixie Dust List.
Tuesday, Apr 07, 2015 1500
Betty, is the hostess at the Wave. We met her in November, 2014, 5 months ago, and she remembered us, today, with warm hugs. That gave us a warm feeling and earned her a spot on the Pixie Dust List.
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