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Decades ago, we discovered that Walt Disny World takes the opinions of its guests seriously.
We alawys responded to the comment card that used to come in the mail and now come in emails.
That method didn't give us the venue we needed to recognize that handfull of cast members, each visit, that went the extra mile in looking after our enjoyment of WDW.
Therefore, we created our Pixie Dust List. We carry business cards on-property that we hand out when we encounter someone special.
They read:
"You Made Our Pixie Dust List.
Today, you made our visit more magical and we're telling Disney all about it."
Each trip, soon after retuning home, we send our list to Guest Communications, where, we've been told, they have a "file" on us.
After our nominees are positively identified, our emailed comments are sent to each cast member and to his/her supervisor.
This is our small way of saying thanks.
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17. June, 2019
Sunday, Jun 23, 2019
We had a 1755 ADR at Narcoossee’s and Maura, from Green Cove Springs, was our server. She treated the six of us like we were her only guests for the evening and made it quite a bit more magical. Her attitude and dedication earned her a place on our Pixie Dust List.
Monday, Jun 24, 2019
Floridalisa is a housekeeper on the 14th floor at Bay Lake Tower. When I went looking for the trash room, she took the trash from my hand like I was the Queen of Bay Lake Tower. She could have just pointed, but she didn’t. She’s quite delightful and that’s why we have our Pixie Dust List.
Tuesday, Jun 25, 2019
This being the last night of this trip, we were at the California Grill. Earlier in the week, our daughter and son-in-law had also enjoyed the CG and raved about their server, Walter Benson. They didn’t have any of our Pixie Dust List cards, so, tonight, we tracked Walter down and told him that, for exemplary service, he had made our Pixie Dust List.
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